Friday , March 1 2024

State Street Jobs in Boston – Problem Manager

Website State Street

Job Description:

The Problem Manager role is part of the Problem Management function within Global Production Management. Problem Management provides a follow the sun support model to manage, co-ordinate, and drive problem investigations.

Job Responsibilities:

  • Drive governance around problem management to ensure that a problem ticket is opened, escalated, updated and closed in a timely manner.
  • Execute the Problem Management process tasks in adherence with global standards
  • Communicate to a global audience, including executive management, providing details of the problem investigation and publishing Postmortems
  • Analyze appropriate incidents and event tickets for trends and proactive problem management opportunities and create assign and track associated ad-hoc records with the assigned problem owners.
  • Facilitate bridge calls along with representatives from internal and client infrastructure support teams and vendors to drive ownership, monitoring, tracking and communications of all problem records towards Root Cause Determination and Remediation
  • Coordinate the Problem Management investigations of critical Major Incidents utilizing technical and business resources
  • Interface with key stakeholders in a high-pressure environment, with the ability to engage individuals across a range of backgrounds and levels of seniority to understand what had happened and on preventative measures
  • Assist in creation, assignment, and resolution of tasks to continually improve the predictability of service and enhance service offerings.

Qualification & Experience:

  • Strong collaboration skills; ability to listen and understand without interruption and remain calm and composed, especially in stressful situations
  • Breadth of knowledge across infrastructure and application processes, areas, and technologies (Network, Security, Open Systems, Mainframe,
  • Storage, Database, Middleware, Cloud, End User Computing, and Application)
  • Strong communication skills (written, verbal and presentation).
  • Proven analytical and problem-solving skills
  • Good stakeholder management, able to work well under pressure and deal with demanding stakeholders across the business
  • Ability and aptitude to pick up new technologies and procedures
  • Demonstrated ability to succinctly identify and summarize key findings to various stakeholders.
  • Ability to coordinate and communicate across multidisciplinary / multicultural teams across countries and regions

Job Details:

Company: State Street

Vacancy Type:  Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

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