Tuesday , January 31 2023

Subway Apply Online Canada – Spec- End User Support

Website Subway

Job Description:

As a Support Specialist, it’s important to have a combination of both hard and soft skills in order to complete your tasks with ease.

Job Responsibilities:

  • Windows 2008/2012 Active Directory
  • Respond to ad hoc and urgent requests exe support.
  • Advise L1 &L2 on proper process and knowledge base information gathering.
  • Install and set up application programs on user workstations or conference rooms
  • Intune tenant tier 1 troubleshooting
  • Extensive knowledge of DOS, Windows 2008/2019/Win7/10.
  • Troubleshoot technology issues.
  • Network support on closet setup and switch replacements.
  • Install and maintain equipment and software.
  • Work with existing vendors to evaluate technology incidents.
  • Knowledge of Windows PowerShell scripting.
  • Train end users when new software or IT regulations arrive at a company.
  • Perform remote troubleshooting.
  • Direct lead for technology moves and asset documentation and tracking

Job Requirements:

  • Excellent written and verbal communication skills with the ability to present ideas and facilitate discussions to build consensus
  • Exceptional program and service delivery skills
  • Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI’s and metrics and drive towards operational maturity
  • Monitor the performance of a company’s desktop infrastructure and analyze feedback results to make recommendations to support ongoing process improvement.
  • Field incoming problem/request tickets from end users. Perform hands-on or remote troubleshooting to resolve or assist in resolving hardware and software issues. As needed, provide urgent support requests.
  • Continually challenges oneself and team to relentlessly meet a high level of measured success.
  • Conduct regular analysis of technology and market trends to determine their potential impact on our employee experience enterprise technology offerings.
  • Ability to coach and influence without direct authority
  • Demonstrated ability to innovate, challenge the status quo and transform
  • Experience in introducing performance metrics and data as a basis of operational analysis and decision making
  • Experience working with globally distributed teams through common practices
  • Embraces and promotes modern workplace technology that supports users in working anywhere, anytime and on any device.
  • Ability to work and deliver in a fast-paced environment
  • Demonstrated ability to proactively identify improvement opportunities, , and initiate change

Job Details:

Company: Subway

Vacancy Type:  Full Time

Job Location: Milford, CT, USA

Application Deadline: N/A

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