Job Description: To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. Job Responsibilities: Inspect and verify passenger documentation Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software Manage passenger baggage processing including handling and fee calculation if applicable Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Direct passengers through Customs, Immigration, and Quarantine, as required Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations Make public address announcements as required Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival Qualification & Experience: Excellent communication skills (written and verbal) in country specific language Willingness to work in inclement weather Attentive to detail and numerate Passionate about customer service and must have relevant work experience Additional languages desirable Commitment to continuous improvement High School diploma or GED equivalent Must be able to type and learn airline specific computer reservation/ ticketing software Ability to follow processes and procedures and apply flexible approach when required Self motivated and able to work independently Job Details: Company: Swissport Vacancy Type: Full Time Job Location: Tampa, FL, US Application Deadline: N/A Apply Here careers-trivia.net
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