London Underground Vacancies – Customer Service Assistant

Job Description:

To deliver exceptional service to all London Underground customers, providing assistance according to all customer needs including ticketing and enquiries. You will be our public face: proactively approaching customers who may need help purchasing tickets, advising them on their journeys with real time information whilst providing a welcoming presence throughout the station.

Job Responsibilities:

• Station support: Support the smooth operation of the station environment. This could include carrying out checks, taking steps to alleviate congestion, prevent overcrowding and assisting customer flow and evacuation where necessary. Resolve local issues or report faults as required.
• Ticketing: Provide active support and advice to customers at Ticket machines including the use of staff-enabled functionality. Float, service and consolidate cash from ticket machines where directed.
• Incidents and emergencies: assist to ensure the safety of customers and staff, and to restore service as quickly as possible, in line with London Underground’s rules and procedures (as directed).
• Customer service: deliver world-class service by actively providing assistance to customers, including those with special requirements, with service information, help and advice on ticketing.

Job Requirements:

• Be 18 years old and over and be eligible to work in the UK
• Be prepared to work anywhere in London
• Be able to work a variety of shift patterns including Nights, weekends and public holidays

Job Details:

Company: TFL

Vacancy Type:  Full Time

Job Location: Croydon, GB

Application Deadline: N/A

Apply Here

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