Translink Careers – TMAC Specialist

Job Description:

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Job Responsibilities

• Develops and delivers training programs on all aspects of the Transit Management and Communications system and Transit Communications Portal. This includes off-site sessions and skill-building for new and existing employees.
• Communicates and supports customers (i.e., TCOMM supervisors, Duty Managers and senior management) and downstream business intelligence teams in the day to day use of the system
• Determines appropriate statistical data to be measured and provides analysis and reports to other departments from the TMAC system. Retrieves and provides support for the management of confidential operational data, pertinent to operational incidents requiring investigation, operator performance and/or security, and the high-security storage of audio files.
• Develops, administers and actions items on the Transit Communications Portal, and ensures that is operational and available to all users
• Provides system security administration support and analytical services by preparing information, reports and queries and recommends changes for improvements. Maintains and updates system set-up data and tables, ensuring data integrity. Checks system audit reports and ensures that follow-up action is taken. Retrieves and provides management with confidential operational data, including audio, pertinent to operational incidents, operator performance and/or security.
• Collaborates with and provides feedback to the vendors who support the various systems including operational day-to-day issues, upgrades, business improvements and problem resolution.
• Provides routine advisory and analytical support services to all levels of staff on the TMAC system related to enquiries and requests.
• Administers the configuration, maintenance, and operation including Level 1 (initial) diagnostics of the Transit Management and Communications (TMAC) system and its main components including access to all relevant customers.

Job Requirements

• Solid interpersonal and communications skills to provide advice on systems capabilities and to train other users
• Certifications in ITIL, Agile, business analysis, project management would be an asset.
• Solid problem-solving skills to diagnose day-to-day systems-related issues/requirements and troubleshoot solutions
• Solid knowledge of the capabilities and techniques pertaining to systems and related database fundamentals
• Solid knowledge of standard office applications, including web-based systems, word processing and spreadsheets. Network management, radio system and site management applications.
• Experience with the communications system and related applications within a Transit agency would be an asset.
• Solid analytical skills to address systems-based requirements and perform analysis on a range of complex issues.
• Solid planning and organizational skills to address systems information needs of multiple stakeholders.

Job Details:

Company: Translink

Vacancy Type:  Full Time

Job Location: Greater Vancouver, BC, CA

Application Deadline: N/A

Apply Here

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