UBC Careers – Contract Manager

Job Description:

The Contract Manager reports to the Manager, Contract and Supplier Relationship Management, and is an integral part of the Procurement Partnerships team, delivering value to the UBC community through supply chain optimization and strong customer service. The position will partner closely with all levels of Financial Operations staff to ensure contracts are properly managed and is expected to build strong working relationships with faculty, administrative units and other key stakeholders across the University community.

Job Responsibilities:

• Actively participates in the identification and implementation of a contract management technology solution for the university and leads initiatives to automate and optimize processes to reduce risk, deliver value, and savings to the UBC community
• Identifies key contracts and supplier relationships that require active management and develops and implements the contract management, contract administration and supplier relationship management framework, procedures and reports that are efficient, effective, and based on best practice to deliver value and savings to the UBC community
• identifying key contracts and supplier relationships that require active management and developing and implementing annual plans for each contract/supplier to deliver maximum benefit to UBC
• Leads Working Groups with Faculty and Staff to gather feedback on vendor/contract performance to support the contract and supplier relationship process and to identify, plan and deliver improvement opportunities. Provides reports to the Working Groups on supplier performance, issues/risks, corrective action plans, category insights/trends.
• Leads and coordinates periodic audits to ensure the vendor is meeting the stated commitments and clients are satisfied with performance
• Manages all contracts within their portfolio on behalf of UBC in line with UBC’s contract management and supplier relationship management processes, providing excellent customer service focused services and end-to-end contract administration services to support the UBC community
• Develops and implements a Supplier Relationship Management and Contract Management Plan for each contract/supplier within their portfolio to ensure that the needs of UBC Faculties and Units are being met and that UBC’s goals and objectives are achieved
• developing an approach, the tools, templates and processes for UBC to manage key supplier contracts and relationships
• leading and facilitating Faculty Working Groups to gather input and report on key supplier/contract arrangements to ensure that the needs of the UBC community are well understood and that the university is leveraging its suppliers and contracts to meet the needs of UBC Faculties and Units
• Actively contributes to build the team practice, developing departmental practices and procedures for good service delivery and consistent client experience. Supports the development of Standard Operating Procedures for the team, contributes to the Contract Management and Supplier Relationship Management Community of Practice to enhance learning and team growth, and service delivery
• managing key contracts and supplier relationships, meeting with UBC suppliers, on behalf of UBC, and ensuring a high level of customer service and service delivery across the University
• Tracks and proactively manages vendor performance and leads supplier performance and supplier relationship management meetings. Meets with the vendors regularly on behalf of UBC. Accountable for ensuring contract Key Performance Indicators (KPIs) are achieved and maintained, takes initiative to ensure business deliverables are achieved, proactively resolve issues, manage SLAs related to the contract, identify opportunities to improve service and deliver improved value to UBC, and support reporting to faculties/departments to ensure contract is delivering
• determining ways to continuously improve UBC’s approach, tools and processes and driving the implementation of supply chain initiatives to deliver improved value for money through UBC’s contractor agreements and optimize UBC’s processes

Job Requirements:

• Supply Chain Management Professional (SCMP) designation
• Strong project management skills
• Ability to partner with suppliers while maintaining objectivity
• Expert finance and business analytical skills
• Undergraduate degree in a relevant discipline
• Solid strategic category management experience across a range of categories
• Minimum 6-7 years of experience or the equivalent combination of education and experience
• Experience working with senior leadership and delivering value
• Contract Management experience
• Experience in operations or consulting related to purchasing, contract management, category management, strategic sourcing
• Demonstrate autonomy, a sense of organization, and teamwork
• Strong collaboration and facilitation skills
• Deliver a level of work quality that surpasses the client’s expectations
• Excellent communication, customer service, and conflict resolution skills required
• Supplier Relationship Management experience
• Strong strategy development skills

Job Details:

Company: The University of British Columbia

Vacancy Type:  Full Time

Job Location: Vancouver, BC, CA

Application Deadline: N/A

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