UBC Careers Online – Enrolment Services Advisor

Job Description:

The ESA requires a wide understanding of this multi-faceted regulatory environment to advise each individual student in context. The ESA uses knowledge of systems, policies, regulations, and guidelines and exercises professional judgment to solve unusual and complex problems that cross organizational boundaries. The ESA develops, manages and leverages relationships and strategic partnerships to effectively resolve student issues, streamline processes and complete projects.

Job Responsibilities:

• Advises students concerning all provincial and federal student loan appeals and reassessments.
• Participates as an active member on Canadian financial associations and help to influence and develop current and future policies to positively impact students. Works with the Ministry of Advanced Education, Skills and Training in BC and other provincial ministries, where necessary.
• Designs, delivers, and evaluates tools and communications programs that enhance student understanding of tuition and other fees, and supports student financial planning.
• Develops financial strategies that incorporate University policy and support students on the various financial assistance options available in order to develop a spending plan to finance their University education.
• Adjudicates requests for exceptions and extensions, including lifting financial holds in accordance with Enrolment Services and University policy. Consequences of this decision could affect students ability to graduate and for international students this may also impact immigration eligibility.
• Advises students with respect to financial hold and other policies related to tuition fee assessment and collection. Evaluates fee assessment and collection policies and makes recommendations for changes.
• Provides professional advice to students (and others as authorized by the student under applicable policy and legislation) across all areas of student finances with focus on provincial and federal student loans, bursaries and grants.
• Adjudicates exceptional cases and approves monetary assistance in the form of emergency funding and UBC loans for students with exceptional circumstances. These can be highly emotional situations where students are experiencing severe financial difficulty that impacts their success and standing within the University.
• Proactively identifies students at risk or in crisis and connects students with resources and supports as appropriate, including engaging the University s Early Alert System. ESAs often partner with other campus partners to conduct joint advising appointments as academic decisions can impact student financial policies.
• Advises students on financial planning such as scholarships, bursaries, student loans, student bank loans and student lines of credit and making the maximum use of available student financial programs and other supports.
• Conducts research and partners with Faculties with respect to financial support for their students. Develops and evaluates the effectiveness of programs, makes recommendations for changes and advocates for student financial wellness.

Job Requirements:

• Advises prospective students, their parents and counselors on undergraduate programs choices across both campuses, ensuring accurate, student-focused and effective delivery of information and key institutional messaging.
• Investigates and communicates with applicants to resolve complex issues, working closely with other units (eg. Admissions, International Student Initiative) to recommend and resolve often sensitive issues relating to admissibility and University regulations.
• Assesses whether an unsuccessful applicant might successfully appeal an admissions decision and offers guidance where appropriate.
• Advises prospective students on admission criteria, changing policies and processes, prerequisites, transfer credit and educational options as they relate to applications for admission
• Develops, delivers, and evaluates communications programming in support of student recruitment activities.
• In partnership with Student Recruitment unit, delivers programming and events for prospective domestic students, parents, school counselors, and others.
• Advises and provides outreach to prospective Aboriginal students, school counselors and community members
• Evaluates applicant personal profiles as part of the University s broader based admissions process, may also evaluate other components of applications for admission.
• Advises unsuccessful applicants of alternative pathways to post-secondary education and supports families in understanding available options.

Job Details:

Company: The University of British Columbia

Vacancy Type:  Full Time

Job Location: Vancouver, Critish Columbia, CA

Application Deadline: N/A

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