Website The University of British Columbia
As a member of the Clinic’s leadership team, the Healthcare Designer works closely with clinical and administrative team members, as well as students employed as Undergraduate Academic Assistants (UAA) at the Clinic.
- Use of health technology for remote patient monitoring
- Video conferencing software and virtual patient support tools
- Appointment confirmation process both online and by phone
- Prepare requirements documents and liaise with technology vendors to optimize service model efficiency and effectiveness.
- Communication processes before, during and after a care appointment
- Make direct enhancements to existing software systems, when possible and required.
- Access to health information systems – local, regional and provincial
- Appointment reminders
- Website information flow and content improvement
- Advise Clinic Leadership and other team members on process changes, new technologies methods of communication to support patient care and impacts on Clinic operations.
- Lead and take ownership of strategic multidisciplinary projects, research new service models, gather feedback from multiple stakeholders, identify risks and prepare cohesive, well thought out project plans to enhance pharmacist-led clinical services.
- Familiarity with data collection, journey mapping, service blueprint and design software tools.
- Exceptional organizational skills and demonstrated ability to maintain a high level of efficiency and accuracy and attention to detail.
- Experience, or willingness to be trained in equity, diversity, inclusion and culturally safe healthcare practices.
- Ability to exercise good judgment, work under pressure, prioritize workload and meet deadlines.
- Excellent interpersonal skills and the ability to demonstrate tact and respect.
- Excellent problem-solving skills.
- Basic understanding of coding language and human computer interaction methods (HCI) would be an asset.
- Demonstrated ability to think critically, analytically and respond in a broad range of activities with a high level of independence.
- Previous work experience or graduate training in health informatics or related discipline.
- Ability to communicate diplomatically and effectively, both orally and in writing.
- Ability to collect and analyze qualitative and quantitative data to produce meaningful insights that drive service outcomes.
- A sound understanding of design thinking process and methodologies such as user research and usability testing.
- High motivation, initiative, and the ability to work both independently and within a team environment.
Qualification & Experience:
- Undergraduate degree in a relevant discipline such as user experience design, healthcare system design, cognitive systems, computer science, psychology or business.
- Minimum of three years of related experience, or the equivalent combination of education and experience.
Company: The University of British Columbia
Vacancy Type: Full Time
Job Location: Vancouver, BC, USA
Application Deadline: N/A