Job Description: UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission. Job Responsibilities: Ensures effective service levels are maintained by undertaking ongoing quality assessment initiatives and remediates issues as appropriate to maintain high quality standards; Builds and maintains working relationships to deliver innovative and memorable events with key stakeholders and external clients through effective allocation of resources and excellent customer service; Develops and manages relationships with event professions and internal vendors within the University community; Ensures event venues/facilities are maintained in good operating order for all event activities and initiates various work requests for services before/after event delivery; Develops, monitors and manages budgets for events, forecasting and goal setting including pursues existing/new market opportunities with key industry associations/affiliations that support the UBC Sauder School of Business objectives to increase event sales for potential revenue streams; tracks financial performance; Develops relationships with suppliers on/off campus and negotiates contracts, printing, decor, entertainment, gift companies, accommodation, transportation, audio visual, etc.; Manages student assistants and volunteer participation at events; Continuously improves customer satisfaction to create customer loyalty and deliver a positive event experience; Works in conjunction with various stakeholders (e.g., Facilities Operations, UBC Sauder IT Services, etc.) in the co-ordination of logistics for events set-up (room configuration, set-up, removal, etc.); Manages all pre-, on-site and post-event activities; Determines staffing requirements; participates in the interview and selection process including involvement in human resource issues such as: discipline, evaluation and termination. Once employee(s) are hired, ensures employee(s) receive the appropriate training and orientation. Manages and implements all elements of event planning, including event logistics, contract negotiation and accurate, timely communications for clear expectations of event delivery; Develops policies, procedures and event standards; Develops and implements space rental marketing strategies (e.g. via site tours, pre-event meetings, emails, phone calls, referrals to the website, etc.); Designs and implements tools (e.g. website, collateral materials, etc.) to market/evaluate events, prepares and analyzes event reports, sales data worksheets, budget estimates and other metrics (e.g. surveys, customer feedback, etc.). Reviews findings and provides recommendations for future events; Researches and purchases all gifts and event giveaways if and when necessary; Job Requirements: Ability to work flexible hours including some weekends and evenings. Strong planning, coordination and execution skills. A blend of relevant courses and progressive on-the-job training is an asset. Excellent administrative, organizational and time management skills with aptitude to re-prioritize efforts as needed. Experience in developing, planning and implementing successful events, with a solid background in budget development as well as forecasting and reporting. Experience in relationship management and proven ability to work with prominent leaders, volunteers and senior administrators. Knowledge of current technologies for classrooms and meetings is an asset. Excellent interpersonal, oral and written communication skills. Ability to efficiently and effectively coordinate tasks with multiple deadlines. Excellent attention to detail. Ability to work independently and in a team environment while exercising good judgement at all times. Ability to work well under pressure and ability to manage multiple activities simultaneously with high-energy and positive thinking. Excited to work within a dynamic entrepreneurial environment. Ability to work with large formal and information teams. Valid driver's license and access to a motor vehicle. Results oriented, articulate and creative with excellent customer service and sales skills. Well developed analytical and problem-solving skills are required; along with effective conflict resolution skills with the proficiency to effectively analyze and develop solutions while exhibiting diplomacy and tact. Thorough knowledge of the university environment, academic structure, university policies and protocol is preferred. Computer experience required: Microsoft Office (Word, Excel, PowerPoint, etc.). Strong negotiation skills required in liaising with internal/external service providers and senior university administration. Job Details: Company: The University of British Columbia Vacancy Type: Full Time Job Location: Vancouver, British Columbia, CA Application Deadline: N/A Apply Here careers-trivia.net
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