Website The University of British Columbia
UBC Counselling Services offers students a wide range of professional mental health services to support students meeting their educational and wellness goals. The Director is responsible for strategic and operational leadership including the planning, development, implementation, evaluation, improvement, management and administration of Counseling Services at the Vancouver Campus, to ensure alignment with institutional goals, strategic plans, and the mission, vision, and values of the portfolio and UBC. The Director oversees clinical leadership and staff within Counseling Services, and collaborates with other leaders in Student Health and Wellbeing (SHW) on strategic planning and implementation of SHW integrated services.
- Monitors and ensures that current and changing legal, ethical and professional standards of practice/codes are met by all counselling staff and trainees, and that all aspects of service operate within appropriate provincial and federal health and safety legislation and guidelines; complying with relevant College and Ministry guidelines.
- Directly supervises Associate Directors and others; builds and sustains a collaborative, respectful and effective leadership team. Integrates the units of the department and develops strong working relationships between staff for effective delivery of student mental health services.
- Has full managerial authority and overall leadership to develop the departmental vision, goals, priorities, objectives, policies, and procedures as well as integrated SHW plans.
- Direct service delivery including intake assessment, counselling, emergency/crisis response, training and supervision of graduate students, consultation and outreach to the university community, as required.
- Provides leadership in developing and implementing a marketing strategy to increase awareness of the range of services and programs available.
- Introduces new policies and procedures supporting the psychological wellbeing of students, the mandate of the units, and the mission of the University, via participation on, and chairing committees as requested, addressing unit or institutional policy issues; contributing experience, written reports, proposals or briefings, and participating in deliberations and decisions regarding forwarding such policy papers to the Chief Student Health Officer, VP Students, or to the President, Senate and/or Board as requested.
- Ensures that services are provided in ways that are sensitive and responsive to the broad range of diversity within the student population including, but not limited to, gender, race, culture, ability, and sexual orientation.
- Performs other duties as required.
- Monitors problem areas within the department and initiates or delegates the initiation of remedial interventions at a personal-individual or organizational-system level. Develops, implements and manages risk assessment and mitigation, and leads the development of Emergency Response Protocols.
- Provides evidence-based leadership in the innovative design and delivery of services and programs, addressing the changing needs and diversity of the campus, and integrated SHW services. Evaluates trends and recommends, advocates, develops and initiates responsive and proactive changes within the department, and evaluates and improves programs and services.
- Is responsible for patient complaint resolution process related to mental health concerns, working with the team as necessary.
- Manages communication and works closely with the regional health authorities, and other agencies, advocating for services and/or funding models and programs that support the health and wellness needs of students.
- Facilitates the development of partnerships with Faculties, as well as the First Nations House of Learning and other key programs across UBC, regarding mental health issues, services and research. Works in partnership with Faculties and Program partners participating in the embedded counselor program.
- Ensures the accreditation process for all services to meet professional accreditation requirements and ensure appropriate continuing professional development of staff.
- Proactively provides feedback and support to all direct reports on performance and career development. Provides opportunity for career advancement, learning and growth including training and professional development for Counseling Services staff.
- Accountable for the recruitment process including hiring, layoff, demotions, creating and eliminating positions for Counselling Services, in partnership with the Associate Directors. Identifies staffing needs to ensure services are provided safely, efficiently, effectively and appropriately. Overall responsibility for directly or indirectly managing over 50 staff in 3 or more spaces on campus.
- Works with the Director of Finance, Operations Managers and others as identified, to plan and oversee Counseling Services finances. Responsible for the effective financial management of allocated resources including preparing the annual budget, approving and monitoring expenditure, setting fees for some services, and ensuring that appropriate procedures are implemented to track financial transactions.
- Plans strategically for, and defines the human resource requirements and organizational structure for the service including the methods and techniques of work, the work assignments, duties and responsibilities of positions and the classifications and qualifications of positions as well as other management rights contained in appropriate collective agreements.
Qualification & Experience:
- Ph.D. in Counselling Psychology or a related field.
- Eligible for certification as a Registered Psychologist in British Columbia.
- Minimum of ten years of related experience in clinical counselling with at least three years of management experience.
Company: The University of British Columbia
Vacancy Type: Full Time
Job Location: Vancouver, BC, USA
Application Deadline: N/A