UHN Job Opportunities – Sr. Program Manager

Job Description:

Reporting jointly to the Sr. Director, UHN Connected Care and the Director, NORC Innovation Centre, the Integrated Care Lead will be responsible for leading the development and implementation of a new integrated system of care in NORC buildings enabled by digital health. The successful candidate will be responsible for aligning multiple internal and external stakeholders to deliver in-person and digital health and wellness services, as well as engaging different levels of leadership across the healthcare sector in its design and operation.

Job Responsibilities:

• Manages procurement of goods and services, vendor contract, relationships and delivery
• Provides input and recommendations to the policy and research programs at the NORC Centre
• Regularly monitors stakeholder engagement and reports on implementation progress, risks and issues to Director, NORC Innovation Centre and Director, UHN Connected Care on a regular basis and identifies strategies to minimize/ resolve
• Works closely with internal and external stakeholders to design, implement and evaluate service models, including a strong focus on systems level change and providing backbone support including change and project management
• Develops and evolves strategic partnerships across sectors to deliver services and programming
• Manages NORC site coordinators and oversees community-engagement at NORC locations
• Maintains program budget and collaborates regularly with Operations Director; takes remedial action to attain budget targets in consultation with the Director, UHN Connected Care and Director, NORC Innovation Centre
• Assumes overall end-to-end ownership of multiple NORC initiatives throughout the project life cycle, and ensures milestone and on-budget completion
• Develops, implements, manages and reviews short and long-term plans, and assesses alignment with mission and goals of the NORC Centre
• Leads the development and transition to operations of a UHN NORC model at early adopter sites, including the implementation of in-person and virtual health services and social/recreational programming
• Regularly interfaces with project stakeholders at various levels to build and maintain strong relationships

Job Requirements:

• Strong tactical and critical / strategic thinking skills
• Experience leading health care implementation projects, preferably in an integrated care setting
• Demonstrated ability to utilize both project and change management methodologies effectively
• Ability to independently manage multiple projects and prioritize competing needs
• Proven ability to adapt to a fast-paced, dynamic environment
• Ability to communicate in a clear, concise manner both written and verbal
• Excellent interpersonal and stakeholder relationship skills
• Able to communicate effectively with senior management from both internal and external healthcare organizations, and project stakeholders
• Highly skilled at anticipating and analyzing risks and issues, exploring alternatives, and developing appropriate recommendations with project team and subject matter experts
• Ability to perform in multiple roles and contribute to project, operational or strategic initiatives
• Highly competent computer skills, including Microsoft Office, Google suite, Zoom, and Outlook applications
• Excellent at team-building, listening, coaching, group facilitation and conflict resolution skills
• Demonstrated track record of successfully delivering complex, multi-stakeholder projects in a public-sector environment

Job Details:

Company: University Health Network

Vacancy Type:  Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

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