Saturday , December 2 2023

Center Representative – Orange Egypt Careers

  • Full Time
  • Egypt

Website Orange Business Services

Job Description:

Handle all incoming/outgoing calls of the call center.Provide follow up, occasional campaigns and call backs blended with normal inbound calls.

Job Responsibilities:

  • Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
  • Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
  • Use available methods and tools to develop own skills.
  • Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc).
  • Keep up-to-date with all the services and products provided by Orange.
  • Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.
  • Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
  • Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)
  • Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries  (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc.).
  • Communicate with other departments all relevant customer inquiries if applicable.
  • Achieve the requested staffed time on a daily basis to minimize lost call rate.
  • Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
  • Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
  • Respect and apply company vision, mission and values.

Job Requirements:

  • Bachelor’s degree from a recognized university.
  • 0-2 years of experience in the same function.

Qualification & Experience:

  • Strong communication, listening & interpersonal skills.
  • Flexibility & ability to work in a team.
  • Self-confident with professional behavior & attitude.
  • High sense of time management.
  • Very good English both spoken and written.
  • Very good computer skills.
  • Strong Customer Orientation.

Job Details:

Company: Orange Business Services

Vacancy Type:  Full Time

Job Location: Egypt

Application Deadline: N/A

Apply Here